Terms and conditions
Nice Cleaning Services - Terms and conditions
NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY APPOINTING A SERVICE YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE.
All quotes are given based on good conditions and national average room sizes.
We reserve the right to change the quotation if the property conditions are different to those described or the customer’s original requirements are altered.
We also reserve the right to alter the quotation upon viewing the property if bedrooms are larger than 12 square metres, living rooms are larger than 15 square metres, hallways larger than 4 square meters, rugs larger than 12 square meters or bathrooms and kitchen are larger than described.
Payment is to be made in cash at the beginning of the Service, unless different payment method is confirmed. The customer is obligated to make the payment before our team starts the service.
If a bank transfer payment has been agreed, this has to be completed no later than 24 hours prior to the Service's time. We reserve the right to cancel an appointment if no payment has been received.
We do not charge cancellation fees for the cancellation/re-scheduling of any service if we have been informed more than 24 hours before the service is due to be conducted;
We reserve the right to refuse any job if we deem the condition of the property is dangerous for the safety, health, or wellbeing of our staff.
We reserve the right to re-schedule or cancel any appointment if the property is no as descibed either in condition or size, or if unexpected circumstances occur.
No refund claims will be considered once the service has been completed and the team has vacated the property unless otherwise stated by us.
All services are considered provided to a standard the customer would expect unless otherwise stated by the customer within 24 hours of the service being conducted. All complaints will be investigated and a resolution will be made to the satisfaction of the customer or a standard we deem reasonable.
Running water and electricity must be available within the property where the cleaning service is to be carried out.
If damage has been proven to be caused by us and we have been informed within 24 hours we will either repair the item or if the item cannot be repaired we will compensate with the items current cash value.
Even though our technicians make every effort not to damage items, accidents occasionally happen. Therefore we recommend that all items of special value (either monetary or sentimental) are to be put away and/or not cleaned during this service.
We advise not to place any furniture on carpet that is not 100 % dry and shall not be liable for any damage this may cause.
We are not responsible for any existing damage to the customer's property that is not able to be cleaned or repaired by our technicians using standard methods of practice.
We are fully insured and covered for every job we agree to take.
Our team will do their best to clean property items but please note that if they have not been regularly cleaned or there is some existing damage we are not liable for items that cannot be cleaned using standard methods.